gd11 Terms and Conditions

1 Introduction and General Provisions

This document forms a legal agreement between gd11 ("Platform", "we", "our") and the user of the platform ("member", "you", "your"). gd11 is an online gaming platform for Bangladesh, offering slot games, live casino, cricket betting and other gaming services.

By visiting our website gd11.cam, creating an account or using any of our services, you are voluntarily agreeing to these terms and conditions. If you do not agree with these terms, please refrain from using our platform.

2 Membership Eligibility and Age Requirement

To register with gd11 and enjoy the platform's services, the following eligibility criteria must be met:

• You must be 21 years of age or older. This platform is only for those aged 21 and above.
• You must provide genuine personal information. The right to cancel an account is reserved if false information is provided.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited and doing so will result in all accounts and balances being forfeited.
• You must reside in Bangladesh or in a jurisdiction where participation in online gaming is legally permitted.
• You are creating an account with your own knowledge and consent and not on behalf of any third party.

3 Account Registration and Security

3.1 Registration Process

To create an account with gd11, you must provide accurate and complete information. The information provided at registration may be verified at any time. The platform reserves the right to forfeit all bonuses and winnings in the event of false information being provided.

3.2 Password and Login Security

Keep your account password and login details completely confidential. This information should not be shared with any third party. Notify our support team immediately of any unauthorized access to your account.

• You will be responsible for all activity on your account.
• gd11 will never ask for your password via email or chat.
• It is recommended that you change your password regularly for security purposes.

3.3 Account Closure

You may request to close your account at any time by contacting our customer service. You will have the opportunity to withdraw any remaining balance before the account is closed.

4 Deposits, Withdrawals and Payment Policy

4.1 Accepted Payment Methods

The following payment methods are currently supported for deposits and withdrawals at gd11:

• bKash
• Nagad
• Rocket
• Upay

4.2 Deposit Limits

The minimum deposit amount for all payment methods is ৳500. Deposit amounts are generally credited to your account instantly.

4.3 Withdrawal Limits and Timeframes

The minimum withdrawal amount for all payment methods is ৳800. Successful withdrawals generally take between 15 minutes and 2 hours to complete. Identity verification may be carried out before a withdrawal request is processed.

• Withdrawals can only be made to a registered payment method.
• It may not be possible to cancel a withdrawal request once it has been submitted.
• gd11 reserves the right to suspend a withdrawal and conduct an investigation in the case of suspicious transactions.
• Applicable laws on anti-money laundering are followed.

5 Bonus and Promotion Policy

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳15,000. For example, depositing ৳5,000 will earn you an additional ৳5,000 bonus.

5.2 Wagering Requirements

To withdraw a welcome bonus, the bonus amount must be wagered 20 times. For example, if you receive a ৳5,000 bonus, a total of ৳100,000 must be wagered before withdrawal.

• There is a specific time limit for meeting wagering requirements — the bonus may be cancelled if the requirement is not met within the time limit.
• Wagers may not be counted at the same rate across all games — contact customer service for details.
• If an attempt is made to claim a bonus using multiple accounts, the bonus will be cancelled and the account will be permanently closed.

5.3 Other Promotions

gd11 offers special promotions and offers from time to time. Each promotion has its own terms and conditions, which are communicated at the time of announcement. gd11 reserves the right to modify, suspend or cancel any promotion at any time.

6 VIP Program and Cashback

gd11's VIP program has five tiers. A weekly cashback benefit is available at each tier:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.7% cashback per week.
• Platinum: Up to 1.0% cashback per week.
• Diamond: Up to 1.2% cashback per week.

Advancement through VIP tiers depends on your gaming activity and contribution to the platform. gd11 reserves the right to change VIP tiers or cashback rates at any time. The account must be active to receive cashback benefits.

7 Gaming Policy and Fair Play Terms

7.1 Fair Play

gd11 is committed to ensuring a fair and transparent gaming environment. Our games are operated using internationally standard technology.

7.2 Prohibited Activities

The following activities are strictly prohibited and will result in permanent account closure:

• Placing automated bets using software or bots.
• Exploiting system vulnerabilities or attempting to gain an unfair advantage through technical errors.
• Stealing or using another member's account information.
• Attempting to manipulate the gaming process.
• Using multiple accounts to claim bonuses or benefits.
• Colluding with other members to conduct games.

7.3 Technical Errors

Prizes displayed incorrectly due to a technical error are not valid. gd11 reserves the right to correct such errors and cancel affected transactions.

8 Limitation of Liability

gd11 will not accept any liability in the following circumstances:

• If a game is interrupted due to loss of internet connection.
• If loss occurs due to a problem with your device or software.
• If any disruption or loss occurs due to a third party (payment provider, internet service provider).
• If the service is unavailable due to unforeseen circumstances (natural disaster, war, government restriction).
• If your account information falls into another person's hands due to your own negligence.

The maximum liability for use of the platform will in no circumstance exceed the amount of your active balance.

9 Privacy and Data Protection

Our Privacy Policy provides detailed information on the collection, storage and use of your personal data. The privacy policy remains in effect alongside these terms.

gd11 does not share your personal information with third parties, however necessary information may be disclosed in response to legal obligations, fraud investigations or requests from regulatory authorities. Our platform is protected by SSL encryption.

10 Responsible Gaming Policy

gd11 places the highest importance on responsible gaming. We believe that gaming is for entertainment — not for creating addiction.

• You can set your own deposit limits on your account.
• You can temporarily suspend your account yourself if needed.
• Contact us for permanent or long-term self-exclusion.
• It is the member's own responsibility to keep minors away from gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Account Suspension and Termination

gd11 reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of these terms and conditions.
• Suspicion of fraud or money laundering.
• Providing false or incomplete information.
• Operating multiple accounts.
• Bonus abuse or attempting to manipulate the system.
• Using funds obtained from illegal sources.

In the event of permanent account closure where a violation has been proven, bonus balances and funds obtained from suspicious transactions will be forfeited. The return of regular deposit balances will be determined subject to review.

12 Dispute Resolution and Contact

If you have any disputes or complaints, please first attempt to resolve them through our 24/7 live chat support. Our Bengali-speaking support team is available at all times to assist you.

For written complaints, email: [email protected]

• Upon receiving a complaint, we will begin an investigation as soon as possible.
• The relevant account or transaction may be temporarily suspended during the investigation.
• You will be notified of our final decision by email.

13 Applicable Law and Miscellaneous

13.1 Intellectual Property

The gd11 website, logo, brand materials, game interfaces and all content are protected under reserved intellectual property rights. Reproduction, distribution or use of these materials for commercial purposes without prior written permission from gd11 is prohibited.

13.2 Severability of Terms

If any part of these terms is found to be legally unenforceable, the remaining parts will remain fully in effect.

13.3 Right to Make Changes

gd11 may modify these terms and conditions at any time. In the case of significant changes, an effort will be made to notify members by email. Please visit this page regularly for the latest terms and conditions.

13.4 Entire Agreement

These terms and conditions, the privacy policy and the responsible gaming policy together form the entire agreement between gd11 and the member and replace all previous oral or written communications.